FAQs

Does Christmas by Design carry liability insurance specifically designed for Christmas by Designating?
Christmas by Design franchises are trained, insured professionals

How much will it cost us to have our decorations installed and taken down?
Each installation is customized to the property—so the customer can invest as much—or as little—as they want! Each proposal is presented with a number of options. We will help you build your decorating package over time!

Do we rent the decor, lease it or do we own it?
All decor is included in the service package. With Christmas by Design’s Service One program, you’ll never own old, worn-out decor again! With our program, decor is automatically replaced when it needs to be.

Is there a cost to store our lights for next year?
The Christmas by Design program is all-inclusive—one price for everything.

Is there a labor warranty just in case the lights stop working or there is a problem?
Maintenance is included in the price. We will also conduct proactive service visits throughout the holiday season to make sure your program looks like it did the day we installed it.

Is there a difference between your lights and the ones I can buy at a retail store?
Without a doubt! Our decor is manufactured to our specifications—brighter, longer-life bulbs and extra fullness on all of our greenery. We also feature outdoor extension cords, a variety of property-friendly installation accessories and commercial-grade specialty décor. You won’t find better quality anywhere!

Will you install lights that we already own and can you store them as well?
No, we cannot warranty the quality or workmanship of lights we do not provide.

Will we need to hire an electrician?
In most cases, no, however with larger installations, additional power sources may be needed.

Do we need to be home for the installation?
Although it is not necessary for you to be home, it is recommended in case we need to have access to additional outlets.

Who do we contact for service should there be a problem?
You will be provided with contact information for a service representative. We also provide proactive service calls during the season.

How far in advance do we need to contact you to get a bid and have the work done?
The sooner the better. Contact us as early as possible. The decorating season is short, and our schedules tend to fill up by the beginning of November.

Can we determine the time that you take the decorations down?
Yes. A Christmas by Design representative will work with you to schedule a takedown appointment that is convenient for you. However, take down dates are no later than January 15.

Please feel free to review our online Portfolio and Client Testimonials
(NOTE: This content is currently under development and is scheduled to be updated October 31, 2007.
In the meantime, please contact us directly for work samples and reference information.)